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Red Flush FAQs 

Download and registration

How do I download Red Flush Online Casino? 

To download the casino to your desktop, click here

I have downloaded the file but cannot find it.

  • Click Start

  • In the Search bar type in Red Flush Casino

  • If the file does not appear it means that the download was not completed and you will have to start the download process again

  • If you do find the file, double click on the filename in the search results to begin installation  


How do I open an account? 
Once the download process has begun, you will be required to fill in the registration form. There is an option for you to complete the registration page at a later stage, however, you will not be able to play for real money until you have completed the registration form. 

I’m having problems while trying to register my account
If you come across any issues during registration, please ensure that you have not left out any of the required fields (indicated by *). All details that you enter must be valid. Additionally, please ensure that you accept the terms and conditions.

If you have done so and are still having problems, please click on the Live Help feature so that a support centre agent can help you.  

Do I have to download the casino each time I want to play?
No, as once you have downloaded the casino to your PC you will simply need to click on the casino icon on your desktop to launch the casino. You can start playing immediately. 

What is the difference between the download and flash casino?
The flash casino (the one that you will access when you click ‘play now’ on the homepage) can be opened and operated from your browser, which means that you won’t have to download the casino to your PC.
The download casino has more games, however, and players can only access multi-player tournaments on the download casino. 

Can I use my account number on both platforms?
Yes, you can use your account login details to log in to either the desktop or flash casino. Please note that only one real money account per user is allowed. 
 

Account Queries

I have forgotten my password, now what?
Contact customer support who will assist you to reset your password.  

Help, my account has been locked! 

For security purposes, if you enter the wrong account password 3 times, your account is automatically locked. To unlock your account, please contact customer support.
 

Technical 

What are the PC requirements? 

  • Windows 98 or higher with 1GHz processor or greater (Windows 95 no longer supported) 

  • Macromedia Flash 7 or above, (when you install the casino the latest version of Flash will be installed on your PC) 

  • DirectX 1, (when you install the casino the latest version of will be installed on your PC) 

  • 16 Bit colour video card, 800 X 600 video resolution 

  • 128Mb of system RAM, 32Mb video memory 

  • 500Mb of free hard drive space 

  • Standard mouse and keyboard 

  • Minimum Internet access with at least 56 KBps connection speed 

  • Please ensure that your PC has the following:

  • 2GHz processor or above 

  • 256Mb of system RAM 

  • 64Mb video memory 

  • 32 Bit colour video card, 800 X 600 video resolution 

  • 1GB of free hard drive space

I can’t connect to the gaming server.

If you cannot connect, the following could be the cause: 
  • Your internet connection could be too slow (try instead to play in off-peak hours)

  • You are not connected to the internet 

  • You have a firewall blocking your PC from accessing the games 

Legalities


How old do I need to be to play at Red Flush?

You need to be 18 years of age to be able to legally play at the casino, or the legal accepted age in your region. Please refer to the terms and conditions for more information. 


Where is Red Flush Online Casino based?

We are based in the British Virgin Islands. 

Is Red Flush licenced?

Yes, we are licenced and regulated by the Kahnawake Gaming Commission. 
 

Banking

How do I deposit funds into my account?

Go to the Banking page (click on the bank icon in your casino lobby). Follow the instructions on the page. Your funds will reflect immediately. For more information on the banking options available, visit the Banking page on this website. 

How do I withdraw my winnings?

Click on the bank icon in the casino lobby. Select the Withdraw tab, select the amount that you want to withdraw as well as your preferred withdrawal method. 

Certain banking methods do not support deposits and withdrawals (you can find out the details on the banking page of the website). Please note that you may be required to provide verification documents if it is your first time making a withdrawal at the casino. 

Are there withdrawal limits?

The maximum withdrawal amount per week is $/€2,500. For faster withdrawals, you can make use of any one of the web-wallets on offer. Additionally, certain banking methods are limited to specific countries, and the processing time for each banking method may differ. 


How do I cancel a withdrawal request? 

All withdrawals undergo a 24 hour pending period before they are processed in which players have the opportunity to cancel their request. If the 24 hour timeframe has passed, you can visit the banking section in your casino lobby and click on the reverse withdrawal tab. 

Why are my deposit attempts being rejected? 
There are multiple reasons why this could happen, such as:

  • Your billing information does not match your credit card information 

  • Your credit card company could have set barriers to protect you against fraudulent activity 

  • Several purchases made in a small space of time could be deemed cause for blocking your card to keep in line with security measures 

  • If three or more purchases are made from the same merchant, your card could be blocked for your protection 

If you would like further information as to why your deposits are not being processed, please contact customer support

How do I keep an eye on my financial transactions at the casino?

Cash Check allows you to access a detailed transaction history of all of your transactions at the casino. 
 

Security 

Is your casino secure?

Yes. Our casino makes use of the 128-bit Secure Socket Layer digital encryption technology to ensure that all of your transactions at the casino are completely safe. You can find out more about safety and security here. Additionally, you will never have to worry about your PC getting a virus when you download or play at the casino. 

How fair are the games at Red Flush?

Red Flush games are powered by Microgaming, a world-renowned online gaming software developer. Our casino games match up to industry standards, and all our practices are transparent and fair. Play Check is a feature that players can access which allows them to view their game play over the last 72 hours. In addition, the casino undergoes a monthly audit. 

Red Flush makes use of a Random Number Generator, which determines the outcome of games. This is both unpredictable and evenly distributed.

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